Shipping & Delivery
When will I receive my order?
Once your order is processed, we proceed with the manufacture of the products as well as their (free) delivery. Due to COVID-19, please allow 14 to 50 working days maximum from the date of your order to receive your product. We are not responsible for shipping delays caused by local courier and parcel services, but we do everything we can to ensure that our customers receive their order as quickly as possible.
What are the shipping duration times?
Please see the estimated shipping time below. Due to COVID-19, your order might be delayed up to one month from the estimated delivery time below.
- The U.S : 3 – 6 weeks
- Canada : 4 – 6 weeks
- Europe, Asia : 2 – 5 weeks
- Australia & NZ : 3 – 5 weeks
- South American, Africa: 6 – 8 weeks+
This is the estimated shipping time, not a guarantee. In rare cases, delay might happen and it will slow down the delivery process. We hope you understand that this is beyond our control! Signature might be required upon delivery. If nobody is at home, a notice will be left with pick up details. Please track package’s status once every few days. If your order hasn’t arrived after the deadline, please contact your local post with the tracking number given in the email.
You have free shipping but it shows me that I have to pay. Why?
Due to COVID-19, we have suspended shipment to the following locations
- Saudi Arabia, Oman, Qatar
- All countries in Africa
- All countries in South America except Brazil, and Chile
I've purchased an order a few days ago and it hasn't been shipped. Why?
After you place the order, please allow 2-4 business days for processing time. This is the time we need to prepare the products, not the shipping time.
How much are the shipping costs?
Free shipping worldwide.
There was no tracking update for a month ago. Did my package get lost?
It means that it's still in transit and this part takes a few weeks. If it took longer than 5 weeks, please contact us!
My tracking information says 'DELIVERED' but I didn't receive it!
Please track which carrier from your country is responsible for the delivery. Contact them and give them your tracking information.Sometimes we also have rare cases that our customers found their packages by their neighbours.
Why did I get more than one tracking number?
We send your items out separate because sometimes we don't have it in stock at the moment and need to prepare them.
Cancellation & Return
I changed my mind. Can I cancel my order?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order within 4 hours, we can cancel your order and refund your money!
Can I return an item for a full refund?
We do not accept returns in case of wrong size selection. We provide a detailed sizing guide for each product, it is the buyer's responsibility to rely on it. Furthermore, in accordance with our environmental policy, we do not approve fast fashion (order, try on and return), and want to limit polluting round trips of goods. We are only able to accept a return in the event of a proven defect in the product. Our items undergo extremely strict quality controls before each shipment. However, if your product has any manufacturing defect, send us a photo of the product in question (if possible in the original packaging) to email@example.com along with your order number. In order to be eligible for a return, your item must be unused, in the same condition as it was received, and must be returned in the original packaging. You have 14 days to return an item
Can I exchange an item for a larger or smaller size?
We don't accept exchanges, thus please compare with the size chart.
You can pay for you order at Cottagely using PayPal. It's a fast, safe payment method, that transfers your money to our account within few minutes. It's easier to refund in case of lost packages. There are two ways of paying via PayPal. Use your account's balance to pay for your order. It will automatically exchange your money to our currency and set your order as paid. You can also ask PayPal to charge money directly from your bank account - additional fees might appear.
Using your debit/credit card
If you don't have a PayPal account, don't worry! You will find a "Pay by Debit or Credit Card" button. Click it and enter your card's details to fulfill the payment.
Is my payment secure?
We make your security our priority, by offering only secure and guaranteed safe means of payment. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
I don't know my size.
Don’t know your size? No problem! All of our products come with a size guide. Please consult our sizing charts to be sure you are ordering the right fit for you. We recommend that you compare each product’s measurements with your own. All the sizes are measured manually, so there might be a small degree of human error (2-3cm). If your size is in between two sizes, for example, between S and M, we recommend you to choose a size up. Can’t find your size? Do not hesitate to contact our customer support by email to firstname.lastname@example.org. We will do our best to help you!
I have received import taxes!
Cottagely ships its products legally worldwide. However, the buyer is responsible for the import taxes of their country, so we do not accept any responsibility.
Where are the products produced?
Our products are made in small batches working with independent designers and small business. All our manufacturers follow strict worker protection regulations under CCC certification and monitoring. Our manufacturing is done in China. (Yes. We know. China?! There are great factories with top notch craftspeople that do amazing work in China, too.) The high-skill garment factory workers who produce our clothing make 4-5x the minimum wage. We set very strict standards such as sizing standardization and quality inspection.The products are sent directly from there to make products more affordable by saving on shipping and taxes, without compromising workers rights.