Return/Exchange

1.  I changed my mind. Can I cancel my order?
We do not issue refunds once the order is in the process of creation or shipped. However, if you contact us quickly after making the order within 4 hours, we can cancel your order and refund your money!
2. Can I return an item for a full refund?

Returns are accepted on unused items within 2 weeks of receiving your package. If you wish to return or exchange an item, please contact us as soon as possible.

All returns and exchanges require approval, kindly contact us via email to receive the return address. Do not return to the sender address on the parcel.

We are only able to accept a return and full refund in the event of a proven defect in the product.

We do not accept returns in case of wrong size selection. We provide a detailed sizing guide for each product, it is the buyer's responsibility to rely on it. Furthermore, in accordance with our environmental policy, we do not approve fast fashion (order, try on and return), and want to limit polluting round trips of goods.

Our items undergo extremely strict quality controls before each shipment. However, if your product has any manufacturing defect, send us a photo of the product in question (if possible in the original packaging) to cottagely.shop@gmail.com along with your order number. In order to be eligible for a return, your item must be unused, in the same condition as it was received, and must be returned in the original packaging. You have 14 days to return an item.

The customer will be responsible for choosing a reliable tracked delivery service and will need to retain proof of postage in the event that there is an issue in the postage process. We do not accept returns which do not have a tracking number. Shipping fees will not be refunded. 

Once your return item is received and inspected, we will notify you. Each item will incur a processing fee of 15€ that will be deducted from the refund or exchange. If you are approved for a refund, the credit will be applied to your original method of payment and this will reach your account in 5-10 working days depending on your bank.

3. Can I exchange an item for a larger or smaller size?

All of our textiles come with a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that purchasing such an item can cause great frustration.

Do not hesitate to contact our customer support by email to cottagely.shop@gmail.com. We will do our best to satisfy you (by offering possible compensation, for example).